Frequently Asked Questions - Munch Better

FAQs

Questions about our healthy snack delivery service? You'll probably find the answer here. If not, please don’t hesitate to contact us at hello(at)munchbetter.ca! 

What comes in my Munch Better box?

You’ll get 5-8 carefully chosen snacks a month sourced from a variety of healthy food companies. Examples include raw energy bars, organic fruit and nut mixes, vegan cookies, seedy crackers, dark chocolate…and much more. We sometimes include drinks like tea and kombucha, too! See past boxes here.

When will I get my first delivery?

Your first box will ship the month after you sign up (unless we have extras, in which case we’ll get one to you sooner). We ship our boxes by the 15th of each month. For example, if you sign up for a subscription on January 10th, your first box will ship by February 15th. Watch your inbox for a Canada Post shipping notification. 

When will my gift box ship?

The Ultimate Snack Drawer gift box and office snack boxes ship the week you order, generally on Mondays and Thursdays.

Subscription boxes ship in the middle of the month after you sign up (unless we have extras, in which case we'll send it sooner). Watch your inbox for a Canada Post shipping notification. 

How much is shipping?

Shipping is included for all of our products! 

The WARMUP code isn't working.

The WARMUP code is only valid for our Monthly Snack Subscription and only applies to your first month's box. Your following month will be at our regular full price of $28/CAD and will be billed on the 28th of the month. 

How will I be charged?

You pay for your first box when you sign up, and you’ll be automatically charged on the 28th of each month following the month you subscribed (or in the same month if you receive a box in the month you sign up). 

If you sign up for a 3- or 6-month subscription, you’ll be charged up-front for the full cost of the subscription. 

How do I cancel my subscription?

You can cancel your subscription by logging into your online account or emailing us at hello@munchbetter.ca. Please cancel before the 28th of the month to ensure you don’t get the next month’s box.

How do I try the service for one month?

If you want to try Munch Better for one month, you can sign up for a 1-month gift subscription and you won’t be charged on a recurring basis (you can also sign up for a month-by-month subscription and cancel before the 28th of the month).

You can also order our Ultimate Snack Drawer box for a sampling of the snacks we include.

Where do you ship?

We ship to addresses across Canada (not internationally – sorry!).

Will the box fit in my mailbox?

Our box is bigger than most standard mailboxes. The package will be delivered via Canada Post, and if you’re not there when it arrives and it can’t be left at your door, a notice will be left to pick it up at your nearest Canada Post location. We also suggest getting the boxes shipped straight to your workplace!

How do I change my shipping address?

You may change your shipping address by logging into your online account or you may send us an email at hello@munchbetter.ca and we’ll be happy to change your shipping address. Please include the date the new address takes effect.

How can I order the box as a gift?

Visit our Gifts page to order a 1-month, 3-month, or 6-month gift subscription, or our one-time Ultimate Snack Drawer box.

Who chooses the snacks? 

The snacks are chosen by Munch Better co-founders. Amanda is a Certified Nutritional Practitioner with her designation from The Institute of Holistic Nutrition, and Erin is a former digestive health blogger.

Can I customize my box contents?

Part of the fun of our snack delivery service is the discovery element, so we’re unable to customize individual boxes at this time. 

Are all the snacks vegan and gluten-free? 

While the majority of the snacks we deliver are vegan and gluten-free, some products in the subscription box will not be. They will, however, still meet our high standards for tastiness and real food-ness (a.k.a. made with high-quality, non-artificial and non-GMO ingredients).

If you’re looking for a completely vegan and gluten-free box, our Ultimate Snack Drawer box fits the bill! 

I want to order a larger box for my office – can I do that?

We’re thrilled to hear you want to order a bigger batch of healthy snacks! Please check out our Office page for details on our corporate snack box program. You can also email us at hello@munchbetter.ca and we’ll get back to you with more information and pricing on corporate snack options.